We are experiencing unprecedented growth and are planning to double the headcount of our recently established sales/support team based in Austin, TX over the next 3 months. If you have a passion for innovative, open source technology and are looking for the chance to join an up-and-coming company at a critical point in our growth, then look no further than Interspire. As our Technical Support Engineer based in Austin, TX you will work in a small, tightly knit team that is dedicated to providing the highest level of client service in a highly visible environment. With an impressive list of marquee customers, we are not only a profitable, financially stable company, but we have huge room for growth as a company and individually. This is a new role being created to support our explosive growth and will provide the right person with a platform to launch their future career. While technical skills are important, the right candidate will possess a balance of both technical savvy as well as soft skills needed for this highly interactive role.
Interspire is a privately owned profitable company which develops content management, shopping cart, knowledge management and email marketing software used by more than 40,000 organizations worldwide including fortune 500 companies (Intel, Shell, GE), enterprise organizations (Virgin, Ubisoft, Monster.com) and also thousands of small/medium businesses and digital agencies. With the recent launch of BigCommerce, a completely hosted, SaaS solution that is the fastest growing e-commerce platform in the world, Interspire is ready to dominate the market and is looking for team players who love being part of a winning team!
Required knowledge/skills:
3+ years of experience with PHP and MySQL. Possesses a good understanding of the various components comprising a web application and how they work together. Proficient with HTML, CSS and JavaScript.
Exposure to Windows and UNIX/Linux environments.
Advanced problem solving and troubleshooting skills. Self Starter who takes initiative. Excellent written/verbal communication and customer relationship skills.
Experience troubleshooting with FTP/SSH through Terminal would be preferred but not required. 